NPS Dropped 24 Points in 6 Months. Do You Know Why?
You went from +42 to +18. The board is going to ask. Your renewal pipeline is at risk. And somewhere in your data, the answer is hiding.
Your Customer Health Dashboard
Three metrics that tell the story your board needs to see
6-Month Trend Analysis
The trajectory tells the story
NPS Score Distribution
Where your customers really stand
Detractors have grown from 21% to 38% in 6 months
What Your Detractors Are Saying
Most frequent themes from open-ended feedback
High-Value Accounts at Risk
Detractors with significant ARR requiring immediate attention
Account | NPS | ARR | Risk Level |
|---|---|---|---|
| Acme Corp | 2 | $1.2M | Critical |
| TechFlow Inc | 4 | $890K | Critical |
| DataScale Ltd | 5 | $720K | High |
| CloudFirst | 3 | $650K | Critical |
Customer Success Analytics FAQ
Common questions about NPS analysis and customer health
QHow does SlideStrike connect to our NPS data?
SlideStrike integrates with major survey platforms including Delighted, Medallia, Qualtrics, and SurveyMonkey. It also connects to your CRM to correlate NPS scores with account data, ARR, and renewal dates for complete visibility.
QCan it identify the root cause of NPS decline?
Yes. SlideStrike performs text analysis on verbatim feedback, correlates scores with product usage data, support ticket volume, and lifecycle stage. It surfaces the specific drivers behind your detractor growth.
QHow does it prioritize at-risk accounts?
SlideStrike combines NPS score, ARR value, contract renewal date, and engagement signals to create a risk score for each account. High-value detractors with upcoming renewals are flagged for immediate intervention.
QCan I track improvement after interventions?
Absolutely. SlideStrike tracks NPS movement by account over time, allowing you to measure the impact of your save plays and CSM outreach. You will see which interventions work and which accounts are improving.
QHow fast can I present this to leadership?
SlideStrike generates an executive-ready customer health presentation in 60 seconds. Gauge dashboards, trend charts, distribution histograms, and at-risk account tables all formatted for board-level consumption.
Complete Customer Health Visibility in 60 Seconds
Connect your NPS data. See the full picture. Act before it's too late.